Frequently Asked Questions

What motor does Aotenjo One work with?

This BLDC FOC controller board is primarily designed for gimbal motors with the internal resistance of R > 10 Ω. 
Please make sure that your motor is compatible with the controller board before purchasing.

What do I need to program Aotenjo One and Master?

You will need ST-LINK V2 programmer to program the controller board.
Also, in order to send commands to the controller board, you will need a USB to UART converter.
You can use ESP32 or BlackPill board as a USB to UART converter.

What is the return policy for Aotenjo products?

Aotenjo has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided that the product is in its original condition, unworn or unused, and in its original packaging. To initiate a return, customers should contact us via email. For complete details on our return process and refund eligibility, please visit our Refund Policy page.

 

What should I do if my item is defective or damaged?

Customers should inspect their orders upon receipt. If an item is found to be defective or damaged, it is important to contact us immediately. We will evaluate the issue and take appropriate measures to resolve it.

 

Is there a cooling-off period for customers in the European Union?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.