Shipping & Returns
Shipping
We ship all orders using Japan Post's international shipping service, known for its reliability. You can track your package's journey from our door to yours.
Returns
Aotenjo has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided that the product is in its original condition, unworn or unused, and in its original packaging. To initiate a return, customers should contact us via email. For complete details on our return process and refund eligibility, please visit our Refund Policy page.