Shipping & Returns
Shipping
We ship all orders using Japan Post's international shipping service, known for its reliability. You can track your package's journey from our door to yours.
Important Update on US Shipping Issues
We are so sorry to inform you that we are currently unable to ship products to the United States due to recent changes in shipping policies.
For more detailed information about the current tariff situation and its impact on shipments to the U.S., we have published a blog post that you can find here on our website.
Returns
Aotenjo has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided that the product is in its original condition, unworn or unused, and in its original packaging. To initiate a return, customers should contact us via email. For complete details on our return process and refund eligibility, please visit our Refund Policy page.